Conflict Management is defined as the opportunity strengthening the relationship and to improve situations. The Conflict is present everywhere and unavoidable in our personal and professional career.
Conflict generally arises due to the problem created by individuals or group. If the either parties have different opinion on the related work or process then there the problem starts. Conflict management examples are fundamentals to resolve issues.
Here, the conflict resolution is nothing but addressing the problems and not the people and making everyone to work without any issues.
Conflict resolver can be a good authority leadership person. It can be anyone from the group itself or out of the box person.
Reasons for Conflict?
- Scarce resources
- Knowledge gap
- Low performance.
Levels of Conflict:
1). Individual conflict:
a. Intra Individual Conflict: If the conflict is within himself then it is Intra Individual Conflict. It generally relates to the goals of the person to achieve.
b. Inter Individual Conflict: arises between two individuals. Due to the competition for scarce resource, status, promotion.
2) Group Level Conflict:
Intra Group Level Conflict: (within the group): It affects the group performance.
eg: Team leader position: between group in a team
Inter Group Level Conflict: (between groups): Conflict between groups, departments in an organization. Teamwork will give more benefits, but if any conflicts then it go into vain.
3) Organizational Level Conflict:
Intra Organizational Level Conflict: Within organization
Inter Organizational Level Conflict: Conflict among different organizations.
How to Solve Conflicts:
Be calm and look for comfortable place to resolve: First step is to stay calm and relax for a moment. Reduce all your stress and free from tensions. Look for a peaceful room where all can sit and discuss on the issue.
First know the reason for the conflict and acknowledge it: We have to know the reason behind the conflict, and address the conflict by taking the inputs from the people.
It may happen knowingly or unknowingly. May be due to stress, or work pressure, health issues, family problems which can lead to conflict. Focusing on this can be resolve easily.
It’s the need to change the behavior or easy adjustable to work within team or followers of work ethics to bring the company to a higher standard.
If conflict doesn’t end, move to further higher officials: Yes, if the conflict doesn’t come to an end, then go for next level of the management. But try not to go to higher level for smaller reasons, or any kind of personal things.
It creates a mess in the organization and leads to less authentic reputation on you. Every leader should have leadership and Conflict Management Skills and strategies to resolve the employees issues.
Consequences of Conflict:
Conflict has positive and negative.
Positive Conflict is known as Constructive Conflict.
Improve in quality of decisions
Increase in productivity
Reduce strain (after sharing the problems, getting relax)
Negative Conflict is known as Destructive Conflict
Disrespect for other ideas.
Competition between people
Conflict Management Styles:
5 types of Conflict Management Styles.
In this type of scenario, people ignore the conflict, they think that someone will take care of it and they don’t involve. Here, there is no benefits to each other.
In this type, one person or group can’t do the that or they sacrifice for the other person/group to get the desired results. Here we have lose-win situation.
Here we have competing style, they don’t think of others and they want their work to be done at any cost. Competitive working environment style.
Ultimately the win-lose is the result.
Compromise: NO LOSS/NO WIN
In this type, both parties compromise. But they are not full satisfied about their work progress. It’s a give and take policy and there is no loss-no win.
Collaboration: resolve conflict by working others WIN/WIN.
This is the best Conflict Management Style, in this both parties come to each other and try to work on one goal to reach the target.
This is also beneficial to the organization. Its a win-win situation. Decision making is the most important thing in all kinds of conflict management styles. If there is wrong approach, then we fail to achieve the desired output.
All the best and see you soon.
Your’s DIG Kalyan